Terms and Conditions for Removal Company Roehampton

These Terms and Conditions set out the basis on which our removal services are provided to customers using a professional removal company in Roehampton and surrounding areas. By making a booking, you agree to be bound by the terms below, so please read them carefully before confirming any service. These terms apply to domestic and commercial moves, furniture transport, loading and unloading assistance, and related moving services arranged with us. They are intended to provide clear expectations around the booking process, payment arrangements, cancellations, liability, and compliance with applicable waste laws.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the removal company providing the service, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. If you book on behalf of another party, you confirm that you have authority to do so and that the person or business receiving the service will also comply with these terms. These terms are designed to reflect standard UK consumer and business practices for a Roehampton removals company, while remaining subject to any mandatory legal rights that cannot be excluded.

We reserve the right to amend these terms from time to time. The version in force at the time of booking will apply to your service unless a change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No employee, driver, or subcontractor has authority to vary these terms unless confirmed by us in writing.

Booking Process

Bookings may be made by phone, email, online form, or any other method we make available. When you request a quote, you should provide accurate and complete information, including the collection and delivery locations, property access details, parking restrictions, the volume and type of items, any fragile or valuable items, and any special handling requirements. A quote is usually based on the information you provide, and if that information is incomplete or inaccurate, the price, crew size, vehicle type, and service duration may need to be adjusted.

To confirm a booking with the Roehampton removal service, we may require acceptance of the quotation, a deposit, or written confirmation of the selected date and time. Your booking is only secure once we have acknowledged it and, where applicable, received the required payment. We will aim to provide a scheduled arrival window, but any time estimate is approximate unless we agree otherwise in writing. You are responsible for ensuring someone authorised is present at the collection or delivery point to provide instructions and access.

The service description will normally include the type of vehicle, number of staff, and estimated duration. If the scope of work changes before or during the job, including additional rooms, extra stairs, packing assistance, dismantling, reassembly, waiting time, or additional stops, we may revise the quotation accordingly. Where a revised quote is needed, we will explain the change before work continues where reasonably practicable. If you decline the revised price, we may suspend or end the service and charge for work already completed.

You must ensure that items are ready for collection at the agreed time and that access routes are reasonably clear. This includes arranging parking where necessary, securing relevant permits if required, and ensuring that lifts, corridors, and entrances are usable. If we are delayed because access is obstructed, keys are unavailable, or parking is unsuitable, any waiting time or additional travel costs may be charged at our standard rates. We may also reschedule or cancel the service if safe and lawful access cannot be provided.

Payments

All prices will be communicated as clearly as possible before the job begins. Unless stated otherwise, quotations are based on the specific details supplied at the time of enquiry and may be either fixed or estimated. Fixed quotes apply only to the agreed scope of work. Estimated quotes may vary if the actual service takes longer, involves additional labour, or requires extra resources. Any charges for congestion, parking, tolls, storage, disposal, or specialist handling will be explained where reasonably foreseeable.

Payment terms may require a deposit in advance and full settlement on completion of the service, unless we agree alternative terms in writing. We may accept bank transfer, card payment, or other approved methods, but cash is accepted only if expressly agreed. In some cases, payment must be made before unloading begins or before items are released. If payment is overdue, we may charge interest and reasonable recovery costs in accordance with applicable law. Title to goods we sell or supply remains with us until full payment has been received where the law allows.

If you are a business customer, invoices must be paid by the date stated on the invoice. If any invoice is disputed, you must notify us promptly and pay any undisputed amount on time. We are not obliged to release goods, complete delivery, or continue handling items if payment terms have not been met. Where a card payment is reversed, declined, or charged back without good reason, you agree to reimburse any resulting fees, losses, or administrative costs reasonably incurred by us.

Cancellations and Changes

You may cancel or reschedule your booking by giving us reasonable notice. The amount of notice required may depend on the size and nature of the job, the vehicle reserved, and whether staff have already been allocated. If you cancel with sufficient notice, any deposit may be refunded or retained only to the extent needed to cover reasonable administrative or planning costs, unless a different cancellation policy was agreed in advance. If the law grants you a right to cancel a consumer contract in specific circumstances, that right will apply.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or request that we stop the job after work has started, we may charge a cancellation fee or call-out fee reflecting our wasted time, labour, fuel, and vehicle costs. Where a move is postponed by you, we will use reasonable efforts to offer an alternative date, but availability cannot be guaranteed. Any cancellation or change should be made in writing where possible so that the request can be recorded accurately.

We may also cancel, suspend, or reschedule services if we are unable to operate safely, if severe weather, road closures, or vehicle breakdowns make performance impracticable, if you fail to provide accurate information, or if you breach these terms. If we cancel for reasons within our control, we will either refund payments for undelivered services or offer an alternative arrangement where appropriate. We shall not be liable for losses caused by circumstances beyond our reasonable control, as explained below.

Liability

We will take reasonable care when handling your goods and carrying out our removal services. However, many items are fragile, heavy, awkwardly shaped, or already damaged before collection. You are responsible for declaring items that are valuable, delicate, antique, irreplaceable, or require special packaging or handling. Unless otherwise agreed in writing, we do not provide insurance cover beyond any statutory minimum that applies. You should arrange adequate insurance for goods of exceptional value or sentimental importance.

We are not responsible for pre-existing damage, defects, wear and tear, poor packing, hidden faults, or damage caused by insufficient access, unstable furniture, or goods that are not adequately secured. To the extent permitted by law, we exclude liability for loss of profit, loss of business, indirect loss, or consequential damage. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under UK law.

If we are found liable for loss or damage to your goods, our liability will be limited to the lesser of the reasonable repair cost, replacement value, or the amount permitted under any applicable insurance or statutory limit, unless a higher liability was expressly agreed in writing and paid for. You must notify us of any claim as soon as reasonably possible and in any event within a reasonable period after the service, providing photographs, a description of the issue, and any supporting evidence. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any claim.

Customer Responsibilities

You must ensure that all items to be moved are lawfully owned by you or that you have permission to move them. You must also remove or securely store money, jewellery, confidential documents, medicines, keys, passports, and other sensitive items before the service begins unless we have specifically agreed in writing to handle them. It is your responsibility to disconnect appliances, drain water-containing equipment, and prepare items that require specialist attention unless we agree to do this for an additional fee.

If you request assistance with packing, dismantling, reassembly, or loading, you must ensure that the items and surfaces can withstand the process. We are not responsible for hidden internal damage, loose fittings, or items that were unstable before handling. You must tell us in advance if any item is excessively heavy, unusually large, contains hazardous material, or may require specialist equipment. If you fail to disclose such information, we may refuse to move the item or charge additional costs for safe handling.

Waste Regulations

Where our service involves the removal, disposal, recycling, or transport of unwanted goods, all waste handling will be carried out in accordance with applicable UK waste legislation, including rules relating to waste transfer, duty of care, and authorised disposal facilities. We will only remove items we are lawfully permitted to handle. You must not ask us to dispose of hazardous, clinical, chemical, asbestos-containing, or other restricted waste unless we have expressly agreed in advance and are legally authorised to do so. Any prohibited waste may be refused without liability.

We may require you to identify any waste or items for disposal before collection. Where required, we may provide a waste transfer note, receipt, or other record of the transfer or disposal arrangement. By handing over items for disposal, you confirm that they are your property, are not stolen, and are not subject to any legal restriction preventing disposal. If items are described inaccurately, or if prohibited material is discovered, you may be liable for any additional costs, handling charges, fines, or disposal fees reasonably incurred as a result.

Any items that remain in our possession after the service because they are to be disposed of, recycled, or taken to a facility may be handled in a way that is environmentally responsible and legally compliant. We may separate reusable, recyclable, and general waste where appropriate. We do not guarantee that any item will be donated, recycled, or disposed of in a particular manner unless we expressly confirm this in writing. You acknowledge that once waste is transferred in compliance with the law, recovery of that item may no longer be possible.

Delays, Force Majeure, and Access Issues

We will use reasonable efforts to meet agreed timings, but collection and delivery times are approximate unless specifically guaranteed. Delays may occur due to traffic, weather, road restrictions, property access problems, loading difficulties, or events outside our control. We are not liable for delay caused by force majeure events, including but not limited to fire, flood, extreme weather, industrial action, accidents, government restrictions, or interruption to transport networks. If such events make performance impossible or commercially impracticable, we may postpone or cancel the service.

If access is restricted, unsafe, or not as described, we may need to alter the number of staff, vehicle size, or method of moving items. Any resulting extra time or expense may be charged to you, provided the need for adjustment arises from information you supplied or from circumstances within your control. You must notify us of any significant access limitation before the service date, including narrow stairways, low ceilings, restricted parking, security barriers, or time-limited loading bays. Accurate disclosure helps prevent damage and reduce disruption.

We may refuse to carry out work that, in our reasonable opinion, would be unsafe, unlawful, or likely to cause damage. This includes situations where an item cannot be moved without risk to property, staff, or the item itself. If we refuse for safety reasons, you may still be charged for time and costs already incurred. We will act reasonably and in good faith in making such decisions, but our priority is always safe and lawful operation.

General Provisions

Any notice under these terms should be given in writing unless we accept another form of communication. A failure by either party to enforce a right under these terms does not mean that right is waived. You may not assign your rights or obligations under these terms without our consent, but we may assign or subcontract part or all of the service where appropriate. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

If you are a consumer, your statutory rights are not affected by these terms. If any provision conflicts with consumer law, the law will prevail to the extent of the inconsistency. If you are a business customer, these terms form the entire agreement between us in relation to the relevant service unless a separate written contract has been signed. Any variation must be agreed in writing by both parties.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. If any translation or interpretation is required, the English language version of these terms will prevail. By booking our removal services, you confirm that you have read, understood, and agreed to these terms.